Telefónica Mexico has participated and competed in the national telecommunications market since 2001. 2013 was a key year for the Mexican telecommunications market following the approval in June of the new Telecommunications Law.
Moreover, Telefónica continued to make the most efficient use of its network and in January, 2014, the Company signed a new deal with the distributor MAZ Tiempo following the agreements reached with the mobile virtual network operators Coppel and Virgin.
Movistar – Telefonica Mexico’s consumer brand - currently has more than 20 million mobile subscribers.
Movistar Mexico launched Speedperform Mobile SupportWare in November 2014. With the solution, Movistar Mexico is offering its customer base access to a high quality device support experience through all customer touch points. The solution covers mobile handsets, USB data cards and tablets.
Movistar Mexico features:
• Interactive Guides
• Device Troubleshooting
• VAS/G-VAS Tutorials
• Device Specifications
Explore the solution live at the Movistar Mexico customer care portal.