Telefonica Spain was founded more than 8 decades ago and is today the leading player in the Spanish market. Recently, Telefonica has changed its mission and strategy aiming to become a truly Digital Telco under the 3 pillars: Discover, Disrupt and Deliver, reaching all clients on all devices. This constitutes a perfect fit with Mobile SupportWare and our aim to deliver outstanding customer service across all digital channels.
Movistar, the mobile brand of Telefonica Spain, had 16 million subscribers at the end of 2014 and is the market leader in Spain.
Movistar Spain launched the Speedperform Mobile SupportWare in March 2015. The solution enables Movistar Spain to offer its customers access to a high quality device support experience through all customer touch points. The solution covers mobile handsets, USB data cards and wireless routers.
Movistar Spain features:
Explore the solution live at the Movistar Spain customer care portal.