Swisscom is Switzerland's leading telecoms provider, with 6.1 million mobile customers and around 1.7 million broadband connections. Swisscom has a presence throughout Switzerland and offers a full range of products and services for mobile, landline and IP-based voice and data communication.
Customer support and reliability are of vital importance for Swisscom whose aim it is to make the customers:
... feel secure and at ease
... find what they're looking for quickly and simply
... experience and achieve extraordinary things
In order to meet the customer’s need for efficient mobile device support Swisscom chose Speedperform as the vendor of such a solution. Swisscom launched their customised version of Speedperform's Mobile SupportWare in August 2012. The solution covers mobile handsets, USB data cards, tablets, wireless routers and netbooks.
Taking advantage of Speedperform's diverse language capabilities and application package, Swisscom is offering its customer base access to high quality device support available in four languages.
Swisscom features:
Explore the solution live at the Swisscom customer care portal.