With a total of 17,700,000 subscribers, Vodafone is the second largest mobile operator in Spain. As part of the Vodafone Group, Vodafone Spain has a strong market presence; it is focused on quality support and it is experiencing an increasing volume in data related traffic largely contributed by the launch of Vodafone Live and 3G services. The launch of Mobile SupportWare (August 2004) in contact centres all over Spain has been widely adopted, as has the Internet self-service part of the solution.
Vodafone Spain features:
Explore the solution live at the Vodafone Spain customer care portal.