Telefónica has been present in Colombia since 2004. The company began its activities in the mobile market, following the acquisition of Bellsouth's cellular operation in the country. Subsequently, in 2006, Telefónica acquired the control and management of Colombia Telecom. Today, Telefónica provides voice, broadband and pay television services in the country.
Movistar – the mobile branch of the Colombian Telefónica Group - has 12 million mobile subscribers (including 3.5 million mobile internet clients).
Movistar Colombia launched the Speedperform Mobile SupportWare in August 2014. The solution enables Movistar Colombia to offer its customers access to a high quality device support experience through all customer touch points. The solution covers mobile handsets, USB data cards and tablets.
Movistar Colombia features:
• Interactive Guides
• Device Troubleshooting
• VAS/G-VAS Tutorials
• Device Specifications
Explore the solution live at the Movistar Colombia customer care portal.