In Ecuador, Telefónica began its operations in 2004, with the acquisition of BellSouth's mobile operation in the country (which, at the time, was the second largest operator in Ecuador with 816,000 customers and a market share of 35%).
Movistar – the mobile branch of the Ecuadorian Telefónica Group - has 5 million mobile subscribers and is present in all 24 regions in the country.
Movistar Ecuador launched the Speedperform Mobile SupportWare in August 2014. The solution enables Movistar Ecuador to offer its customers access to a high quality device support experience through all customer touch points. The solution covers mobile handsets, USB data cards and tablets.
Movistar Ecuador features:
• Interactive Guides
• Device Troubleshooting
• VAS/G-VAS Tutorials
• Device Specifications
Explore the solution live at the Movistar Ecuador customer care portal.