The Telefónica Group has operated mobile telephony services in Venezuela since 2005, when it acquired the operator Telcel BellSouth, which at the time had around 4.5 million customers. That same year, Telefónica began operating under the Movistar brand in the country. Today, the company has a comprehensive range of services in Venezuela, with leading products in mobile internet, digital television and mobile and landline telephony
Movistar Venezuela currently has more than 12 million customers.
Movistar Venezuela launched the Speedperform Mobile SupportWare in August 2014. The solution enables Movistar Venezuela to offer its customers access to a high quality device support experience through all customer touch points. The solution covers mobile handsets, USB data cards and tablets.
Movistar Venezuela features:
• Interactive Guides
• Device Troubleshooting
• VAS/G-VAS Tutorials
• Device Specifications
Explore the solution live at the Movistar Venezuela customer care portal.