Following a successful trial of the Mobile SupportWare solution launched in September 2011 and an RFQ selection process in 2012, Optus chose WorldManuals as their supplier of mobile device support solutions.
Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Moreover, the company provides services both directly to end users and also acts as a wholesaler to other service providers.
The solution was launched with a full WorldManuals content package including Interactive Guides, VAS/G-VAS tutorials, Device Specifications, and Intelligent Device Troubleshooting. Device support content is available through multiple support channels.
Optus are constantly looking for new ways to optimise and improve their costumers’ support experience; therefore several projects have been initiated between WorldManuals and Optus that will optimize and explore the Mobile SupportWare solution to its full potential.
