Following a successful RFQ process, Optus has decided to re-award its device support business to Worldmanuals. As a result of a wide range of integration options, continued attention to details and quality in combination with a superior customer support, the business was awarded to WorldManuals. The future solution is based on the Mobile SupportWare engine and the WorldManuals signature content package addressing Optus specific requirements for device support. WorldManuals has been providing Optus with the device support solution since 2011 and with a strong focus on search engine optimization and integration with site search and virtual assistance tools, the solution continues to show a clear year-over-year growth leading to a strong ROI.