Mobile operator UNITEL - one of the main operators in Angola - has chosen a Mobile SupportWare solution from WorldManuals.
The solution shall address device related support inquiries to the call center and walk-in service requests to retail outlets. From a content perspective the solution covers high-end devices, mid-range feature phones as well as entry-level devices. This combination addresses the specific needs of each customer segment and ensures that the UNITEL brand is continuously associated with innovation, quality and a unique attention to customer satisfaction.