As the leading telco company in Switzerland, Swisscom is continuously searching for new and improved ways to provide better customer service to its subscribers and hereby providing customers with an even better user experience.
Swisscom provides support information to its customers in multiple languages and across multiple product portfolios and because the focus on customer satisfaction is on the rise. Swisscom chose WorldManuals’ Mobile SupportWare solution because of consistent high quality content and experience in delivering solutions at this high level of expertise.
Although the solution has a high level of complexity, in terms of multiple language support and multiple channel support across website, call center and mobile application, the Swisscom solution will be delivered only 2 months after the first kick-off meeting.
