Upon winning an RFP, WorldManuals was awarded the contract to deliver a device support solution to TIM Brazil. Within 3 months of winning the RFP, the solution went live on the TIM Brazil website and shortly several other front-end channels will follow. The TIM brand has a strong association with innovation and quality attributes. During its presence in the country, it has become the pioneer in launching several products and services, such as the introduction of MMS and BlackBerry in Brazil. This trend continues with the launch of Mobile SupportWare as TIM is the first operator in Brazil to launch a premium device support solution.
The newly opened WorldManuals office in Rio de Janeiro will play a key role in ensuring continued success of the TIM solution.
