Vodafone New Zealand has launched Mobile SupportWare in both internal and external support channels.
The solution covers mobile handsets, tablets and mobile modems and support for up to 100 devices shall be added per year. The solution includes integration the RightNow knowledgebase solution used by Vodafone New Zealand leveraging existing infrastructure and powerful knowledgebase features. Moving forward, Vodafone New Zealand shall also launch the Mobile Access module later this year.
