Autumn 2014 Orange Spain decided to issue an RFQ, also including Spanish operator Amena, to reassess their device support solution and strategy. As a result of WorldManuals’ attention to detail and quality, the device support business was successfully awarded to WorldManuals in April 2015. The responsive design solution went live three months later on both the Orange and Amena websites as well as in their call centers, and includes customised how-to-guides and troubleshooting content.
Since launch, the solution has shown a significant growth in usage due to detailed attention to search engine optimization (SEO), and with an ambitious device launch commitment and a solution packed with the latest Mobile SupportWare features, the Orange and Amena solutions are already meeting and exceeding expectations.