As the result of a global RFQ issued in May 2015, VTR Chile, part of Liberty Global, has awarded its device support business to WorldManuals. VTR operates mainly as fixed line, internet and cable tv provider in Chile, but has recently added MVNO services on the Movistar network to its services. VTR caters the high-end market with a strong focus on quality, transparency and customer service. Accordingly, their decision to award the contract to WorldManuals is a great fit with their overall approach and strategy.
The contract was awarded in mid-June and the solution is expected to launch in late July – an impressive delivery time of about 5 weeks from sign-off to launch of our Mobile SupportWare 4.0 solution.
The solution provided to VTR will contain support for both devices sold by VTR in addition to devices sold by competing telcos in Chile in order to address the need for accurate support to churning customers. In a second phase, WorldManuals expects to deliver support for a full range of devices to VTR including fixed line products like TV set-top boxes, fixed line modems and routers.
