Based on WorldManuals' comprehensive device support content in combination with eGain's powerful knowledge-base tools, Vodafone UK has launched a new sophisticated support tool that responds to complex support inquiries from internal as well as external users. The deployment takes advantage of the open structure of Mobile SupportWare by letting third party tools access the WorldManuals content through an open XML API. This approach provides maximum flexibility to integrate additional support information from other sources without sacrificing quality control on core device content.
