eGain Communications Ltd and WorldManuals have joined forces in developing state-of-the-art device support solutions combining eGain's renowned knowledge base technologies with WorldManuals' high quality device support content. The end result provides existing and new clients with the best user experience and a single point of access to content regardless of support channel. The combined solution is currently being tested by Vodafone Portugal and will be presented to new and existing clients in the coming months.
"The ability for the eGain solution to provide seamless access to WorldManuals' comprehensive device content in the call centre and on the web, will enable a faster delivery of benefits to our joint customers and an improved customer and agent experience. Our strategy is to work with leading complementary solution providers within the Telco sector and this is a great example of where our credentials as the leading supplier of knowledge management solutions and WorldManuals strengths in device support content, enable our customers to get the highest return on their investment." says Andrew Mennie, eGain General Manager, EMEA.
As a result, WorldManuals participated in the eGain EMEA User Conference in Windsor, UK on June 10th 2009. If you would like more information, then please contact WorldManuals on info@worldmanuals.com
