WorldManuals sign partner agreement with Nuance Communications inc.

WorldManuals has signed a partner agreement with Nuance Communications Inc. to provide access to tailored and easy-to-understand support content delivered on a mobile device interface.

 These 'virtual' manuals provide an engaging and intuitive interface from which users can quickly and efficiently problem solve, thus further aiding in the reduction of the number of calls into a contact centre whilst providing a superior user experience. The agreement is the result of the successful integration project of WorldManuals's technical device support content within the Nuance Mobile Care application.
 

The solution has already been rolled out with Vodafone in Portugal and Spain where end-users are benefiting from an enhanced mobile care experience. End-users benefit from Nuance's patented call intercept technology in combination with support content tailored for delivery on a mobile device. The solution vastly reduces cost to serve, and more operators are expected to adopt the solution shortly.

"The combination of tailored support content from WorldManuals and the intuitive and engaging interface of Nuance Mobile Care provides a compelling self-service experience for users and a highly cost effective service method for operators" says Tim Atkinson, Business Development Director, EMEA. "Superior customer service is a powerful differentiator for mobile operators in this competitive market and through the implementation of leading edge technology they can remain at the forefront of customer best practice."

WorldManuals' CEO, Thomas Thrane, comments: "We have seen an increasing appetite for on-device support in recent years. The Partnership with Nuance and the integration with the intuitive interface of Mobile Care will enable us to satisfy this rising demand and bring further enhancements to the market such as context navigation of support content, device troubleshooting to enable customers with solutions specific to their device usage, as well as speech-enabled access to technical solutions."