Vodafone Portugal decides to roll out Virtual Device

Vodafone Portugal has decided to add WorldManuals' Virtual Device as part of their device support strategy.

The Virtual Device application enables users to navigate through the menu structure of the device. In combination with the Device Manuals and the Device Troubleshooting application, the Virtual Device provides the best possible platform in both pre- and post-sale support cases by mapping next-step how-to-guides and troubleshooting guides in context to the navigation point in the device menu and user interface. The Virtual Device works equally well in the call center and on the Internet, but is particular well suited in combination with a touch screen optimized user interface. Consequently, Vodafone Portugal are committed to deploy an in-shop support experience within 2009.